Starter Vape Kit certification 101 guide

What we test before a carton is sealed

This page is for former smokers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

How we structure a first order

A practical starting order for former smokers is 200 units across two or three SKUs, not 200 units of one. That spreads the risk, gives your staff something to compare, and still hits the first price break.

Factory capacity matters more than factory size. A line that can hold a tolerance across 5,000 units is worth more than a showroom that can produce 50,000 on paper. We qualify capacity by running a repeat order and measuring the drift.

Reading a quotation properly

We publish a realistic band of 2.77 to 8.89 per unit for standard configurations at 200 units. Below that band you are buying a lighter specification; above it you are paying for finish, packaging or a smaller run.

The cheapest way to lower your cost per unit is usually to remove a SKU, not to negotiate a discount. Fewer lines means larger runs, fewer changeovers and a better price at the same quality.

• Named account contact who has handled the product
• Mixed SKU cartons to spread first-order risk
• Seven-day defect reporting with replace-or-credit
• Artwork proof plus physical dummy for custom packaging
• Standing reorder schedule with a fixed cut-off
• Consolidated or split shipping, quoted both ways

After-sales, replacements and reorders

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

Frequently asked

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