Starter Vape Kit local rep and support — a FAQ

The reorder is the real test

There is no shortage of suppliers quoting starter vape kit. The scarce thing is a supplier who will tell you which SKU to drop. We have been shipping starter vape kits long enough to know that the honest answer is usually a shorter list, and that is the answer we give.

Reorders are the real test of a supplier. If the second shipment does not match the first, the relationship is over regardless of price, so we treat the reorder as the actual deliverable.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

The checks behind every shipment

10 separate checks run before a carton is sealed: electrical, mechanical, leak, finish and packaging. Anything outside tolerance is quarantined the same day and reported to you, rather than shipped with a hope and a discount.

Every batch is pulled from running production, not from a display shelf. We check draw resistance, airflow balance, charge behaviour, leak performance after a temperature shift, finish quality and carton integrity, and we keep the pull records against the order number.

Shipping without surprises

Transit times move with the season. Book space early for Q4 and around Chinese New Year, when factory output pauses for two to three weeks and freight rates tighten at the same time.

Damage in transit is nearly always a packing decision, not bad luck. Double-walled cartons, internal dividers and a drop-tested configuration cost a little more and save the argument at the other end.

• Reference sample retained from every batch
• Private label files archived for future rebrands
• Artwork proof plus physical dummy for custom packaging
• Batch codes traceable from carton back to production date
• Cartons drop-tested and pallet-counted for clean freight
• Seven-day defect reporting with replace-or-credit

Assortment planning without the guesswork

Sourcing trips still matter for volume buyers. Seeing the line, the ageing room and the packing station tells you in an hour what six emails cannot. We host visits by appointment and we do not stage them.

The first question we ask is not what you want to spend. It is what your customer already buys. Answer that and the starter vape kit list writes itself; skip it and you end up with a pallet of stock that photographs well and sells badly.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

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